Nest: Subscription Management Tool
Nest offers an array of smart home products that efficiently work together to improve users daily lives. Customers looking to elevate their Nest experience can do so by adding a subscription service to unlock features and increase service coverage.
In my time at Free Association, we acted as an embedded product team within Nest. We worked with them to build scalable solutions for many of their consumer-facing entities. For subscription management, that meant providing users more flexibility between various products and multiple subscription levels.
Understanding Nest Aware
Nest Aware adds extra intelligence to users’ Nest Cams by unlocking special features and extended video history. Users have the option to pay monthly / annually or continue without a subscription. They can cancel at any time, swap subscriptions between cameras, upgrade or downgrade their subscription levels.
Multiple Touch-points to Adding Nest Aware
1. At point-of-sale during a camera purchase
2. Through the mobile app post-sale
3. Through a user’s account settings post-sale.
We developed a system of stackable cards that could accommodate for multiple device types in various states. These cards visualized device/subscription pairings in a more coherent way. Our goal was to clearly communicate which device the user was interacting with and surface information that was most useful at a glance.
Our goal was to clearly communicate which device the user was interacting with and surface information that was most relevant. Our biggest challenge was to figure out a way to work within the existing framework on the Nest account pages. This forced us to think critically about our card design and ensure that it could hold up on it’s own.
Creating a Flexible System
Adding Nest Aware to Nest Cams
Moving Between Cams
Removing Nest Aware
Activating from a Third Party
As Nest introduced a new security system to their product line, we had to expand our subscription management system accommodate for new types of subscriptions. Additionally, new subscription bundles were introduced and sold by third-party providers.
Cellular Backup helps Nest Guard stay connected to your phone if your home’s WiFi network stops working. Pro Monitoring communicates with trained agents to confirm alarms validity. They can also contact police if need be.
Extending the System
Adding Cellular Backup to Nest Secure
Adding Pro Monitoring via Code Activation
Adding Pro Monitoring + Nest Aware Bundle via Code Activation
Downgrading a Subscription Bundle via Code Activation
